售后服務(wù)承諾書(shū)中英文對(duì)照版

2024年3月27日發(fā)(作者：藏族小女孩)

售后服務(wù)承諾書(shū)中英文對(duì)照版

售后服務(wù)承諾書(shū)(Sales After-Services Commitment Letter)

尊敬的客戶，非常感謝您選擇我們的產(chǎn)品。為了確保您獲得滿意的

購(gòu)物體驗(yàn)并提供優(yōu)質(zhì)的售后服務(wù)，我們制定了以下售后服務(wù)承諾。請(qǐng)

您仔細(xì)閱讀，如有任何疑問(wèn)或需要進(jìn)一步了解，請(qǐng)隨時(shí)聯(lián)系我們。

一、產(chǎn)品質(zhì)量保證

1. 我們承諾所銷售的產(chǎn)品均符合相關(guān)國(guó)家和地區(qū)的質(zhì)量標(biāo)準(zhǔn)和法規(guī)

要求。

2. 如發(fā)現(xiàn)產(chǎn)品存在非人為損壞或質(zhì)量問(wèn)題，我們將根據(jù)您的要求提

供維修、更換、退款等售后服務(wù)。

二、售后服務(wù)時(shí)限

1. 普通產(chǎn)品: 自您購(gòu)買之日起，我們承諾為您提供12個(gè)月的質(zhì)保服

務(wù)。

2. 高端產(chǎn)品: 自您購(gòu)買之日起，我們承諾為您提供24個(gè)月的質(zhì)保服

務(wù)。

3. 在保修期內(nèi)，如產(chǎn)品發(fā)生故障或損壞，您可隨時(shí)聯(lián)系我們獲得幫

助。

三、售后服務(wù)渠道

1. 如需售后服務(wù)，請(qǐng)您直接聯(lián)系我們的客服團(tuán)隊(duì)。我們將通過(guò)電話、

電子郵件或在線聊天提供及時(shí)的技術(shù)支持和解決方案。

2. 如需要更換配件或寄回產(chǎn)品維修，請(qǐng)遵循我們客服團(tuán)隊(duì)提供的具

體指示進(jìn)行操作。

四、售后服務(wù)內(nèi)容

1. 技術(shù)支持：我們承諾為您提供全面的技術(shù)支持，解答產(chǎn)品使用中

的常見(jiàn)問(wèn)題，并提供相應(yīng)的解決方案。

2. 維修服務(wù)：如產(chǎn)品存在故障或損壞，我們將為您提供相應(yīng)的維修

服務(wù)，包括更換零部件或進(jìn)行整機(jī)維修。

3. 退換貨服務(wù)：如您購(gòu)買的產(chǎn)品未滿足質(zhì)量要求或您不滿意，我們

將根據(jù)您的要求提供退貨、換貨或退款的服務(wù)。

4. 軟件更新：如有相關(guān)軟件更新，我們將及時(shí)提供給您，并提供詳

細(xì)的更新指導(dǎo)。

五、服務(wù)異常處理

1. 我們將竭盡全力為您提供滿意的售后服務(wù)。如果因?yàn)榉侨藶閾p壞

或質(zhì)量問(wèn)題導(dǎo)致我們無(wú)法提供及時(shí)有效的服務(wù)，我們將全額退款或按

實(shí)際情況進(jìn)行補(bǔ)償。

2. 如因不可抗力等特殊情況導(dǎo)致無(wú)法提供正常的售后服務(wù)，我們將

盡快與您溝通并協(xié)商解決方案。

最后，我們重申我們對(duì)產(chǎn)品質(zhì)量和售后服務(wù)的承諾，希望能夠成為

您滿意的合作伙伴。如果您有任何問(wèn)題或需要進(jìn)一步了解，請(qǐng)隨時(shí)與

我們聯(lián)系。非常感謝您的選擇和支持！

Sales After-Services Commitment Letter

Dear Customer,

Thank you very much for choosing our products. In order to ensure your

satisfactory shopping experience and provide high-quality after-sales rvice,

we have formulated the following after-sales rvice commitments. Plea

read them carefully. If you have any questions or need further information,

plea feel free to contact us.

I. Product Quality Assurance

1. We promi that the products we ll meet the quality standards and

regulatory requirements of the relevant countries and regions.

2. If any non-human damage or quality problems are found with the

products, we will provide after-sales rvices such as repair, replacement, or

refund according to your requirements.

II. After-Sales Service Timeframe

1. For regular products: We promi to provide you with a 12-month

warranty rvice from the date of purcha.

2. For high-end products: We promi to provide you with a 24-month

warranty rvice from the date of purcha.

3. During the warranty period, if the product malfunctions or is damaged,

you can contact us at any time for assistance.

III. After-Sales Service Channels

1. If you need after-sales rvice, plea contact our customer rvice

team directly. We will provide timely technical support and solutions

through phone, email, or online chat.

2. If you need to replace parts or return the product for repair, plea

follow the specific instructions provided by our customer rvice team.

IV. After-Sales Service Content

1. Technical Support: We promi to provide comprehensive technical

support, answer common questions about product u, and provide

corresponding solutions.

2. Repair Service: If the product has malfunctions or damage, we will

provide you with the corresponding repair rvice, including replacing parts

or performing whole machine repairs.

3. Return and Exchange Service: If the product you purchad does not

meet quality requirements or you are dissatisfied, we will provide return,

exchange, or refund rvices according to your requirements.

4. Software Updates: If there are relevant software updates, we will

provide them to you in a timely manner and provide detailed update

instructions.

V. Handling of Service Abnormalities

1. We will do our best to provide you with satisfactory after-sales rvice.

If we are unable to provide timely and effective rvice due to non-human

damage or quality problems, we will refund the full amount or provide

compensation bad on the actual situation.

2. If special circumstances such as force majeure make it impossible to

provide normal after-sales rvice, we will communicate with you as soon as

possible and negotiate a solution.

Finally, we reiterate our commitment to product quality and after-sales

rvice, and hope to become your satisfied partner. If you have any

questions or need further information, plea feel free to contact us. Thank

you very much for your choice and support!